Activation stuck?

I tried to activate my sim and port my number to fizz. I first tried with the imei number and got an email about 15 min later saying i did a mistake( quite possible) so i then entered the acct number and its been 5 hours now and i still got nothing back and my sim card is still locked.
Now on the telus portal we can see my profile anymore so it look like some of the transfer worked.
Are you supposed to get a text from fizz once its done?
If i get nothing what should i do?
Also while on the fizz website i cant see the chat bubble durring support hours and i tried all browser on mobile and pc.


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