sim

n8thegr8

why is my billling cycle started without my sim?

Whizz

Hello @n8thegr8 ,

Thank you for your interest in our services.
Verifying your account, your mobile plan is active and ready to use, you have selected to use an eSIM with it. In order to be able to use your service you need to install the eSIM. You can do that accessing your Fizz account, My plans, Install my SIM.
You will have to scan the QR code to install it.
Please consult our FAQ for more details:https://fizz.ca/en/faq/install-and-activate-esim
If your phone is not eSIM compatible, you can order a SIM card from your account, My plans, Manage, Change my SIM,  Order and activate a SIM card. Once arrived you can change the eSIM to the phyisical SIM following the same steps and selecting Activate a physical SIM card.
Also, you can buy a SIM card from our partner stores:https://fizz.ca/en/participating-stores/sim-card
We appreciate your cooperation.
Have a nice day!
-Simona, Community Moderator

Use_code_VGTIB

Hi,

You can contact support via chat

https://fizz.ca/en/support