Cannot receive calls

benoit B. 72585
benoit B. 72585 Posts: 2 ✭✭
in Your Fizz Account

Hi. I need help. I bought a Fizz 2nd chance iPhone 14. I kept my Fizz plan and reused my SIM card. Everything works fine I can make calees BUT I am unable to receive any call. All my Apps work so far. IP Phone too. Can someone please tell me what to do !!!

Best Answer

  • Whizz
    Whizz Posts: 29,085 admin
    Answer ✓

    Hello benoit B. 72585,

    I am sorry for the issue encountered.

    First you need to make sure that the phone is up to date. To verify this, please open Settings - tap General, and select Software Update, then tap Download and Install if a new version is available. Having the phone updated is really important.

    If the phone is updated, you can try and reset the network settings. You can do so following this path: Settings - General - Transfer or Reset iPhone - Reset - Reset Network Settings. Resetting network settings affects various types of connections (Wi-Fi, Bluetooth, VPN, cellular). Saved Wi-Fi networks and paired Bluetooth devices will be erased, as well as preferences associated with the mobile network and VPN settings. Remember to reconfigure this information after the reset.

    If the issue persists, you can contact us on chat, and one of my colleagues will be happy to assist you in the current matter: How to contact Fizz and get help. | Fizz


    I wish you a wonderful day!

    Peter, Community Moderator


Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 3,009 ✭✭

    Hi, you can contact support via chat

    https://fizz.ca/en/support

This discussion has been closed.

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