RCS Messaging Update

Whizz
Whizz Posts: 29,070 admin
edited 7:12PM in Official Fizz communications

In September, Fizz updated its network integration to improve compatibility between Android devices and iPhones.

As part of this migration, certain issues were resolved, including an access issue that allowed some customers to use RCS messaging even though their mobile plans did not include texting. This feature is actually reserved for customers with plans that include text messaging. Customers with plans that do not include texting who were previously able to use RCS messaging may notice changes resulting from this update. Fizz continues to offer two plan options: plans without texting and plans with unlimited texting.

Please note that the migration is being rolled out gradually.

What do I need to use RCS?

To use RCS messaging, your mobile plan must include unlimited texting. RCS functionality is tied to the texting option and is not a separate service offered within Fizz plans.

If your current plan does not include unlimited texting, you can review the available plan options in your account.

Why are we making this change?

This network integration update expands device compatibility, particularly for messaging exchanges between Android and iPhone users, while helping ensure a more consistent user experience over the long term.

Need help?

If you have questions about your specific situation, our customer service team is available to review your account and discuss the options available to you.

We appreciate the feedback members have shared regarding this change. Your comments help us better understand the impact of these updates and continue improving the experience we provide to our community.

Thank you.

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