Sim card

Almyra
Almyra Posts: 1 ✭✭

My sim card stopped working. Let my gf use my phone to get notifications cause lost her phone and since then my sim card will say No Network no avaible.

Dont know what to do its frustrating this second Sim card replaced

Best Answer

  • Whizz
    Whizz Posts: 29,066 admin
    Answer ✓

    Hello Almyra,
    Sorry about the trouble with your SIM card.
    Please try these steps in order, checking for service after each one:
    Restart your phone, then turn airplane mode on for about 10 seconds and off again.
    Reinsert your SIM. Turn the phone off, remove the SIM, check that the gold contacts are clean and undamaged, put it back in, and turn the phone on.
    Select the network manually.
    iPhone: Settings → Cellular → Network Selection → turn Automatic off, then pick Fizz from the list.
    Android: Settings → Network & Internet (or Connections) → SIMs → Automatically select network OFF, wait 30-60 seconds, then pick Fizz.
    If it connects, turn automatic selection back on afterward.
    Reset network settings.
    iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings
    Android: Settings → General management → Reset → Reset network settings
    This will erase saved Wi-Fi passwords.
    Update your phone to the latest software version.
    Test your SIM in another phone, and if possible test another working SIM in your phone. This shows whether the problem is the SIM or the phone itself.
    If you still see “No Network” after these steps, please contact our support team through live chat at fizz.ca/en/support (green bubble > Chat).
    Have a good day!
    -Alexandru, Community Moderator 

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