Why can't I make outgoing calls
Why can't I make outgoing calls
Best Answer
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Hello Charmaine S. #31820,
Sorry about the trouble with outgoing calls. Please try these steps in order, testing a call after each one:
Restart your phone, then turn airplane mode on for about 10 seconds and off again.
Check call forwarding. Make sure it’s turned off in your phone’s settings.
Update your phone. Install the latest software version (Settings > General/System > Software Update).
Check VoLTE. Make sure VoLTE (or “LTE Calling”) is turned on in your cellular settings, then dial #TEST (#8378). If you hear a message confirming the call is made over the LTE-4G network, VoLTE is working.
Reinsert your SIM. Turn the phone off, remove the SIM, put it back in, and turn the phone on.
Reset network settings.
iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings
Android: Settings → General management → Reset → Reset network settings
This will erase saved Wi-Fi passwords.
Check your phone’s compatibility with VoLTE in our list of compatible devices: fizz.ca/en/faq/compatible-devices
If calls still don’t go through, please contact our support team through live chat at fizz.ca/en/support (green bubble > Chat). They’ll be able to look into your line directly. When you chat with them, have your phone model and the date and time of a recent failed call ready.
Have a good day!
-Alexandru, Community Moderator0
Answers
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Hi, do you get any voice message or text notification?
Your plan might not have unlimited calls, funds, or you might be trying to call out of coverage zone.
You can also inquire with support via chat
https://fizz.ca/en/support
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Possible causes:
- The destination number is invalid
- I have neither unlimited calls, nor a call addon for the destination, nor any credit in your Fizz wallet.
- The destination number is outside of your plan's coverage area, i.e. outside of your province or outside of Canada, depending of what coverage area you chose for your plan.
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