Fizz tv down

Hong-Paul
Hong-Paul Posts: 10 ✭✭
edited October 6 in TV

I asked the question a few minutes ago and thought it got resolved but it didn't unfortunately.

On the google.tv it just shows the logo fizztv v2.1.62.425 and stays there

The app on the samsung s22+ says

there was an error

The system experienced a little glitch. Please try again.

Answers

  • Whizz
    Whizz Posts: 29,035 admin

    Hello Hong-Paul,
    If the Fizz TV app is stuck on the splash logo screen (v2.1.62.425) on your Google TV, try these quick troubleshooting steps:
    Force Stop & Clear Cache: On your Google TV, go to Settings > Apps > See all apps > Fizz TV. Select Force stop, then select Clear cache (and Clear data if needed).
    Restart Google TV: Go to Settings > System > Restart.
    Reinstall the App: Uninstall the Fizz TV app, restart your Google TV, and download it fresh from the Google Play Store.
    Check Internet Connection: Ensure your Google TV is connected directly to your local Fizz Wi-Fi network.
    If this does not resolve the issue, please reach back out to us so we can look into this further or open a ticket.
    Have a nice day!
    - Alexandru, Community Moderator

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