Hi Fizz Admin, Need help!!

Ekay

I just got a new phone and I'm trying to move the esim on the new device. I go into plans>manage my account> Change sim. After clicking change sim it just keeps spinning no matter what device I try it on.

Whizz

Hi Ekay,

 Please delete your browser history together with the cache memory and cookies before you try again.

To instantly clear your browser's cache, the fastest method is to press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) while your browser is open. This works for most major browsers and opens the cache-clearing menu directly.

Google Chrome: Click the three dots (top right) ➔ Delete browsing data ➔ check Cached images and files ➔ choose the time range ➔ click Delete data.
Microsoft Edge: Click the three dots ➔ Settings ➔ Privacy, search, and services ➔ Choose what to clear ➔ check Cached images and files ➔ click Clear now.

Also, you can try to do so from Incognito mode or a different browser or device.

If the issue still occurs, feel free to contact us and we'll run the change for you.

You can contact us on Live chat by using this link here via Incognito mode:
https://fizz.ca/en/contact-us
Simply scroll down and click on Chat with an agent.

Have a good one!
-Andrei, Community Moderator

Ekay

Thanks already solved by chat agents. seems like website bug. Thanks

junozero

Great, issue is solved.