Why my service keeps going to unregistered sim

Crissinda

Everytime I walk into certain places kt tells me unregistered aim and I gotta restarting my phone anyone having this same problem.

G225 code IRSGE

Hi, Here are the steps you should try:

• Turn Roaming ON
• Set your phone to 4G/LTE only (not 5G)
• Try manual network selection
• Remove the SIM → restart the phone → insert the SIM again
• Reset your Network Settings
• Check your Fizz account:
  • Wallet not empty
  • Travel add‑on active
  • Payment successful

This issue usually happens when the partner network stops recognizing the SIM, and these steps normally fix it.

Whizz

Hello @Crissinda ,

Sorry to hear about the issue.
I verified your account and it appears that you managed to reach our colleagues via Live chat and they saw that you were using multiple eSIM`s which were causing an network conflict.

Later on you tested the service and it was working properly.
Be sure to have your device always up to date and if you are using multiple eSIM`s ,be sure to delete the ones that you don`t need anymore or deactivate them manually.

A bit more details can be found here also : https://fizz.ca/en/faq/how-do-i-access-internet-my-phone later on near the bottom of the page.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator