No signal

Irish
Irish Posts: 2 ✭
in Your Fizz Account
I have activated my eSIM everything looks good in my phone. Although with the eSIM as my primary SIM and my old SIM turned off ot still says unknown number. I have attempted to use all of the trouble shooting tips on your site to no avail.

Answers

  • Whizz
    Whizz Posts: 28,932 admin

    Hi @Irish ,

    I can see that you chose to use an eSIM for this plan.
    If you already installed the eSIM, please note that you also have to run the transfer process for your phone number via a separate process under your Fizz account through My plans->Install my eSIM->Start the transfer (green button).
    It is a different process from the one where you just install the eSIM in your phone.

    More details can be found here in this FAQ:
    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    Have a good one!
    -Andrei, Community Moderator

  • junozero
    junozero Posts: 2,298 ✭✭

    Did you follow change my SIM steps?

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