Porting doesn't work

sccrstr · 5:07PM

Hi I have the same problem that funkybanana posted in May 2025. Trying to transfer my number from Rogers over to fizz after creating a new mobile account with fizz. But it says the IMEI is wrong, even though I'm typing it digit for digit from the phone. How can that be fixed?
Thank you
David

Whizz · 5:47PM

Hello sccrstr,

Thank you for reaching out!

If you'd like to transfer your phone number to Fizz Mobile, you can initiate the transfer during the subscription process. Simply select the option to keep your current number when activating your Fizz plan and provide the requested information from your current provider.

Your current phone number must remain active with your existing provider until the transfer is completed. You may receive a confirmation request from your current provider that needs to be approved to authorize the transfer. You have here all the information related to the transfer process: How do I transfer my current phone number to Fizz? | Fizz

Once the transfer is finalized, your previous mobile service will be automatically cancelled for that number. The transfer is usually completed quickly, but the exact timing may vary depending on your current provider.

In order to have the number transferred to Fizz you can either use the IMEI code of the phone or the account number that you have with the current provider. If you experience issues, you can try using the account number. You can find your 15-digit IMEI number instantly by dialing *#06# on your phone's keypad. A small window will pop up on your screen showing the number.

In case you need assistance with the transfer, you can contact us on live chat: How to contact Fizz and get help. | Fizz

I wish you a wonderful day!

-Peter, Community Moderator