Data Gifting Within Plans of Same Account

Wielder
Wielder Posts: 13 ✭✭
edited September 16 in Your Fizz Account

I can't gift data to lines in my account today. This has always worked for the last 7 years… until today? Is this a new rule, or just a bug?

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 10,592 ✭✭
    https://forum.fizz.ca/en/discussion/2672540/data-gifting-within-plans-of-same-account

    It must be a bug.

    - Clear your browser cache
    - Try a private browsing mode
    - Disable the VPN if you are using one

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 3,024 ✭✭

    Does both lines have data in the plan?

  • Wielder
    Wielder Posts: 13 ✭✭

    I have 5 lines! All with data.

  • Wielder
    Wielder Posts: 13 ✭✭
    edited September 16

    Tried everything… As soon as I select the contact, there's a pinkish popup bar that says:

    You can't gift your own data to yourself. Please choose another Fizz member.

    If I try to select another contact, the message changes to:

    Sorry. connection could not be completed

  • Whizz
    Whizz Posts: 28,846 admin

    Hello Wielder,
    I am sorry to hear about the situation encountered. 
    After verifying your account, I noticed that all your mobile plans include data. With Fizz, you also have the option to share data between your own numbers.
    Here is also an useful FAQ: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work.
    As Mike RZMAX correctly mentioned, please try clearing your browser's cache and cookies, then retry the process. You can also try using your browser's private/incognito mode.
    If you continue to experience issues, please reach out to us via live chat so we can take a closer look: https://fizz.ca/en/support.
    Thank you for your understanding and cooperation.
    I hope you have a pleasant day!
    -Gabriela, Community Moderator

This discussion has been closed.

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