Fizz Level Bonuses
I only have two slots to add Fizz benefits. Both slots are filled but I want to change one of my rewards. I removed one reward and it says the removal is pending. But I can’t make the new reward pending to be added next month. Is that right? So for example:
Month 1: Rewards 1 and 2 are activated. I deactivate reward 2.
Month 2: Only reward 1 is active. I activate reward 3.
Month 3: Rewards 2 and 3 are activated.
This means I miss a month with a reward. It’s frustrating that I can’t remove a reward and have a new reward pending in the same month.
Answers
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Instead of deleting it, you could have simply replaced it.
By selecting the new bonus, then clicking on the box next to the bonus you want to replace.Excerpt from an FAQ
"If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle"
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I made the same mistake a while back and it was made worse because the removal didn't actually happen at the start of the next two payment cycles and it took me 2 or 3 months I believe before I could convince a Fizz representative that I wasn't trying to cheat them and that the removal had in fact not worked across several billing cycles.
There seems to be a way to directly replace a reward with another, I believe by dragging the new reward onto an already occupied slot, in which case there is supposed to be a direct switchover at the beginning of the next billing cycle. I wasn't able to try this myself though yet.
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Swapping doesn’t seem to be an option - at least not when I’m on the mobile version of the site. I just tried swapping my one reward slot and the only option was to remove.
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This is so frustrating! Dragging doesn’t seem to be an option on the mobile site. I just tried dragging into my one active slot and nothing happened.
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Yeah, the FAQ that @Mike RZMAX has quoted, seems to indicate that you are supposed to just select an already occupied slot as the destination for the upgrade you want to activate to initiate a swap. I will try once I reach my next reward level (only a few best answers away now…).
I also did a removal again a few days ago, curious to see if that works now once my new billing cycle hits later this month.
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I made the same mistake first time, not clear that you can just choose a new perk and replace one with it.
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Hello makejopa,
Thank you for describing the situation to us.
To swap an upgrade with another, you need to tap the icon of the upgrade that's already assigned to an upgrade slot, then you can choose one of the upgrades from your owned upgrades menu.
You can see more details about this here: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program.
If you need further support on this, you can contact us on chat by using this link: https://fizz.ca/en/support.
I hope you have a pleasant day!
-Mihai, Community Moderator0
