Add a new payment method is not working why?
My settings >> Payment methods >> + Add a new payment method
I GOT msg: Your payment was declined.
This meg is not valid because I'm NOT buying anything just ADD a NEW creed card info.
what is the fix?
Best Answer
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Hello ANDRE S. #34192
Thank you for letting us know about this situation.
I verified your account and I want to inform you that the new card is being declined for security reasons.
If you want to use this card you will have to contact us on our live chat in order to complete the identity verification procedure. You can do this here: https://fizz.ca/en/support
Thank you for your understanding.Have a good one!
-Vlad, Community Moderator0
Answers
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Hi, make sure to use Canadian valid card validate it's info. If the billing address differ from the one set with the financial institution that could also happen.
If it still doesn't work you can contact Fizz by chat.
https://fizz.ca/en/support0 -
Payment systems often validate a new payment method you add by placing a hold for a small amount onto the card. A payment initially does the same thing, only to later be settled with your credit card company. A hold, for adding a new card, will never get settled and just expire after a few days.
But since the initial step, placing a hold on the card, is the same, it can get declined just as much as a payment is.
The fix is to make sure, everything about the card is valid just as if you were in fact attempting a payment. @Use_code_VGTIB gave you most of the hints, also make sure that your card has funds available.
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@ANDRE S. #34192 said:
My settings >> Payment methods >> + Add a new payment methodI GOT msg: Your payment was declined.
This meg is not valid because I'm NOT buying anything just ADD a NEW creed card info.
what is the fix?
Go to My settings < Payment methods < Add a new payment method
Be sure to write the exact numbers.
If still problem contact The support https://fizz.ca/en/support
Welcome to the Forum and Fizz Community
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