Payment declined

kkcwang21

Hi guys,
I’m currently in the states right now, I tired multiple times to get a new mobile plan and get a new number so I can have data once I start my education.
When I try to pay with a Canadian credit card, it keeps saying payment declined. I wonder if there’s any thing I can do with it. Thank you for helping!!

Whizz

Hello kkcwang21,
The issue isn't on your bank's side, but rather with the security verification of the payment method itself since the payment is being attempted while out of the country.
To help you resolve this, I will need to submit a request to our specialized verification department. Because sensitive information is required, please contact us directly via private chat so we can handle this securely. 
Once you send this over in a private chat, we will escalate it immediately to get your payment method verified and your order completed.
Have a wonderful day.
-Alexandru, Community Moderator

Use_code_VGTIB

Hi, did you contact support?
https://fizz.ca/en/support

I'd also try and confirm the payment details when inputting.

BradDoell

Hi @kkcwang21

Best to contact Fizz support for this

Cheers

Brad