Roaming texts while in Canada

Billy01
Billy01 Posts: 41 ✭✭
edited 5:02PM in My Mobile

Hello. I have a Canada coverage monthly plan and use my wallet to send texts (5c/text).

In my wallet history, all texts show as the texted Canadian number with the mention ''Roaming Canada''. I am actually only sending texts to my local city, not sure whit it says roaming? Using Samsung texting native App. Thank you.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,579 ✭✭

    Hi, is your device usually connected to Fizz network or a partner network ?

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,151 ✭✭

    Hey, turn off roaming if you're not traveling outside your area.

    How much do you pay for your texts on your account?

  • Whizz
    Whizz Posts: 28,589 admin

    Hello Billy01,
    Thank you for describing your situation to us.

    Please make sure that your phone's roaming option is not on. If you see charges that shouldn't have been categorized as roaming and your roaming for the phone is not turned on, please contact us privately on chat for further verifications.
    You can see more details about this here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options
    You can also use this link to contact us privately: https://fizz.ca/en/support.

    I hope you have a pleasant day!
    -Mihai, Community Moderator

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