Glitch in upgrade being applied?

Hjfizzer
Hjfizzer Posts: 2 ✭✭
in My Mobile

Have an account that has upgrade pending since a few months now. I forgot about it but is this a normal occurrence? On the chat with support as I write this.

Answers

  • Whizz
    Whizz Posts: 28,408 admin

    Hello Hjfizzer,
    I am sorry to hear about the situation you have encountered.
    I have verified your account and noticed that a 250 MB upgrade is pending activation. It will be applied to your plan at the beginning of your next payment cycle.
    Please also refer to our FAQ for more information: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    If you still experience any issues with your upgrade at the beginning of your next payment cycle, please contact our support team via live chat for real-time assistance: https://fizz.ca/en/support.
    Thank you for your understanding and cooperation.
    I hope you have a pleasant day!
    -Gabriela, Community Moderator

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