Cannot create a new chat
Hi,
I need to contact support to activate a new SIM card.
However, every time I click on the "chat" bubble it opens an old chat I had that was never resolved or closed by the customer support agent. So now I essentially have no way of reaching them again.
Can someone please have a look at my account and reset my chats!
I've tried typing "agent" in the old chat, I tried to logout and log back in, I tried different explorers (chrome, safari), I tried different devices (laptop, phone), nothing works, it always brings me back to the old chat in which I am the only contributor...
This has been lasting for almost a week, it is getting quite frustrating, I am essentially blocked forever from reaching tech support now....
Answers
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Hi, they usually reply to the same chat if you keep typing. You can trying sending private message to Whizz on the forum if that doesn't work.
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@Whizz or any other admin, please have a look
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It old chat will eventually disappear, but it may take weeks. On the other hand, I was always able to use any existing chat to start a new line of questioning and get a customer agent's attention.
If that does not work however, there is a complaint form you can use. As explained here:
https://fizz.ca/en/faq/How_to_obtain_complete_satisfaction0 -
hmmm weird I keep sending messages in the old chat for the past 3 days and never got a response.
but actually, as soon as I posted this question, someone FINALLY answered
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Hello Nicolas G. 61344,
I am sorry for the situation you have encountered.
I can see that you managed to reach one of my colleagues.
If you happen to get to his issue again, please open this page in incognito (private page) on your browser, then contact us on chat: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai, Community Moderator0
