PC lost internet connection at 3 am yesterday, without any changes...
I lost connection to the Internet on my main PC (hardwired, properly configured network) and i confirmed on my phone that the network does not have internet connection.
This mornong i power cycled all the equipment in the network, yet i still dont have access to Internet neither on my phone, nor on my PC.
I verified all devices are working properly.
What can i do?
Best Answer
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Hello Seha,
If your Fizz Internet service is not working, please try the following:• Restart your modem by unplugging the power cable, waiting 10 seconds, then plugging it back in. Allow up to 3 minutes for it to reconnect.
• Check the modem lights and make sure the power light is on. If the status light keeps blinking for more than 5 minutes, verify that the coaxial cable is securely connected at both ends.
• Test the connection using another device or browser to determine whether the issue is related to a specific device.
• If the issue started after a recent configuration change, revert the change if possible.
• As a last resort, perform a factory reset by holding the reset button for 30 seconds. Please note that this will restore the modem's default settings and may require reconnecting your devices to Wi-Fi.
If the issue persists after these steps, please contact Fizz Support for further assistance: How to contact Fizz and get help. | Fizz
I wish you a great day!-Peter, Community Moderator
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Answers
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I’d contact support via chat. They’ve helped me in the past for a mobile issue once.
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