Adding additional plan

ilya_k
ilya_k Posts: 2 ✭
in My Mobile
I ordered an additional SIM card in order to activate a 2nd line. But I am having trouble activating the new SIM.
Activate my SIM card > Confirmed address > Activate a physical SIM card > For which plan do you want to activate this SIM? > A new plan

And circles back... Please assist if you can.

Best Answer

  • Whizz
    Whizz Posts: 28,198 admin
    Answer ✓

    Hello @ilya_k ,
    Thank you for your interest in our services.
    You can activate the new SIM card from your Fizz account under Overview > Add a plan. There, you’ll have the opportunity to activate your SIM card. I would advise you to use a pc or a laptop for this process. Open up a different browser, another one that you would normally use and first delete the entire cookie and cache history. Once this is done, open up an incognito tab, log into your Fizz account and try again. You have here the information related to this process: https://fizz.ca/en/faq/activate
    If you still encounter issues with the activation, please contact us on chat and one of the agents will assist you in this process: https://fizz.ca/en/faq/how-to-contact-fizz-and-get-help
    I wish you a great day!
    -Alexandru, Community Moderator

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