I want to cancel my eSIM order

Hf_6045386711
Hf_6045386711 Posts: 2 ✭
in Phones
I want to cancel my order that placed yesterday on fizz website

Best Answer

  • Whizz
    Whizz Posts: 28,145 admin
    Answer ✓

    Hello Hf_6045386711 

    Thank you for letting us know about this situation.

    I verified your account and I can see that the transfer of your number has already started, so it cannot be cancelled directly. However, you have the option to complete the activation with a new number and then unsubscribe within the 15 days trial period.

    Also, I noticed that the transfer request has failed because the authorization request was not confirmed. If you want to give it another go, this might be easy to resolve. You just have to resubmit the transfer from your Fizz account under My plans > Follow my transfer > Try again. After that you can contact your current provider and ask them to approve the transfer manually from your end.

    You can find more information on this topic here: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    You can also contact us directly from the support page and we will guide you through the process. You can do that here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

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