12 days internet outage!!!!!!

YanF
YanF Posts: 4 ✭
in Internet
It's been 12 days outage!!!!! Kids have to go to city library for wifi!!!!!!!!
"you will be contacted with email" is the only answer when every time I ask online agent.

First service ticket was July 8, when connection keeps drop.
A technician replaced bad modem, and he said the new modem will be active next morning by 7am, and he said that on July 11th....

I did request a technician again 2 days ago, but no response.

Best Answer

  • Whizz
    Whizz Posts: 28,138 admin
    Answer ✓

    Hello YanF,
    I am sorry to hear about the situation encountered.
    After verifying your account and my tools, I noticed that the ticket  #403501 that was opened for you regarding the installation of your modem was resolved and your modem is now online with all the signals up to standards and you have also received a confirmation email regarding this. 
    You can also verify the status of your ticket in your Fizz account under My settings>My tickets. 
    If you still encounter any issues with your internet connection, kindly reboot your modem as well.
    For more information, you can also consult our FAQ here: https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
    If you encounter any other issues, kindly contact our support team via live chat for real-time assistance: https://fizz.ca/en/support
    Thank you for your understanding and cooperation.
    I hope you have a pleasant day!
    -Gabriela, Community Moderator

Answers

  • YanF
    YanF Posts: 4 ✭
    the connection is back after 13 days finally.
This discussion has been closed.

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