Modem completely dead
3 days without internet, whenever I contact support they say I will receive an email with appointment confirmation. They say they will escalate but nothing happening since saturad we are Monday now. The modem is completely dead and I asked where to go for a replacement but the only solution is to wait for a technician who might never show up.
Best Answer
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Hello @mohammed F. #37852
I am sorry for the issue encountered.
Verifying your account, a service call is set for today, July 20 between 7:30 and 20:30.
A technician will come and fix it for you.
Please consult our FAQ for more details:https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If you have any other issues please do not hesitate to contact us by chat to assist you further:https://fizz.ca/en/support
We appreciate your kind understanding.
Have a nice day!
-Simona, Community Moderator
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Answers
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I'm afraid that's your only option. That's the cost of low cost service providers.
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