New Member, add a line question

kaoldt
kaoldt Posts: 2 ✭
in Welcome and join
So I'm new on the forum, been a Fizz customer for about a year. First line last year for family member, switched from Koodo for myself last week and want to switch my son from Koodo as well. For the life of me I cannot find the "add a line" section. We hit an error when we were trying to add a phone and pay it off in 4 months thing and it said there's already an account in my name. It's true, I use affirm. Is there another way to do it?

Answers

  • Whizz
    Whizz Posts: 28,054 admin
    edited 3:25PM

    Hello @kaoldt ,

    Thank you for your interest in our services.
    To add another mobile line, please access Overview, Mobile plans, Add mobile plan.
    From there you can customize your plan and place the order.
    Please consult our FAQ too: https://fizz.ca/en/faq/how-do-i-add-plan-to-my-account
    Related to the phone purchase issue, I am not able to see any order, we invite you to contact us by chat to investigate further and assist you better:https://fizz.ca/en/support
    Have a nice day!
    -Simona, Community Moderator

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