Moden activation

Isra
Isra Posts: 2 ✭
in Internet
Hi, I have a message where my modem is already managed by another account?
What is next?
How can be this fixed?

Best Answer

  • Whizz
    Whizz Posts: 28,054 admin
    Answer ✓

    Hello Isra,

    I am sorry for the issue encountered.
    Verifying your account, the internet plan is active, the modem appears as provisioned with the proper speed in our tools, but the modem status is offline.
    I notice that you have contacted us by chat and a service call was set for you. A technician will come to your address and fix it.
    Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    If you need further assistance, please do not hesitate to contact us by chat:https://fizz.ca/en/support
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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