Rds not available on cellular data

David_111
David_111 Posts: 3 ✭✭
in TV

Hi, I know my channel list is not all available when I am not connected to my home wifi. Previously I was able to watch RDS via cellular data when I am not home. Now it’s asking to connect to home wifi to watch.

Also I recently switched to bell for phone and the channels available don’t work as well when I was with fizz on cellular data. Is this normal?

Thanks

Answers

  • Whizz
    Whizz Posts: 28,047 admin

    Hello David_111,
    Thank you for describing your request to us.
    Some TV channels, including RDS, have licensing restrictions that require you to be connected to your home Wi-Fi to watch them.
    When you were using Fizz mobile data, some channels may have been accessible because the Fizz TV app recognized you as being on the Videotron/Fizz network. After switching your mobile service to Bell, those channels may no longer be available over cellular data, so you'll need to connect to your home Wi-Fi to access them.
    If you want more troubleshoot, you can contact us on chat by using this link: https://fizz.ca/en/support.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

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