referral bonus notice

bosco

My friend referred me on July 3rd, and I signed up for Fizz mobile plan using his referral code. I understand that the referral credit will be received after two payments.
But now my friend and I haven't received any notice or email about this refer bonus. My friend said we both should get ann email notice after I signed up.

Whizz

Hello @bosco ,

I am sorry for the issue encountered.

Verifying your Fizz account, I am not able to see any referral bonuses in pending.

To investigate further and assist you better, please contact us by chat:https://fizz.ca/en/support

Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz

Thank you for your cooperation.

Have a good day!

-Simona, Community Moderator

Use_code_VGTIB

Check "Benefizz">"My crew">"Referral Bonuses" in your account you should both see the other account mentioned at the bottom of the page.

G225 code IRSGE

Hi, look here for referral bonus: https://zone.fizz.ca/dce/customer-ui-prod/account/referral/history

Wait 1 or 2 days..

SuperFrizz 5CQ2W

@bosco said:
My friend referred me on July 3rd, and I signed up for Fizz mobile plan using his referral code. I understand that the referral credit will be received after two payments.
But now my friend and I haven't received any notice or email about this refer bonus. My friend said we both should get ann email notice after I signed up.

Hello
I recently noticed that I have a new referral bonus pending in my account but I don't think I received the usual notice announcing that (unless I moved it to trash by Mistake). I was also surprised because there was no date for that subscrition.

I signaled it to a Whizz and got an anser who said that it was probably because the new plan where not already active. I suppose it can be happen if it takes a few days before the subscriton date and the moment when the esim is activated.

Welcome to the Forum and Fizz Community

alexanderluo10890

You only get email notice when referral credit is received after two payments.

Goldfinch

Welcome to Fizz and the forum. Is your new line active yet? If it is and you still don't see the referral credit listed under the My Benefizz, you can start a help chat or ask a @Whizz to look into it for you.

bosco

> @Goldfinch said:
> Welcome to Fizz and the forum. Is your new line active yet? If it is and you still don't see the referral credit listed under the My Benefizz, you can start a help chat or ask a @Whizz to look into it for you.

yes, first line and first plan with Fizz.

pl: How to ask a @Whizz to look into it for me. I'm a newer, so I don't know how to deal with it. Thx.

bosco

> @alexanderluo10890 said:
> You only get email notice when referral credit is received after two payments.
But I can't find any pending credits in my account.