Bad signal at home and at work fizz offer no solution.

processor_83
processor_83 Posts: 3 ✭✭
in My Mobile

Fizz confirmed signal is know to be bad at my house and at my work area and offer no solution to fix it at all.. They just want me to change provider.

I tested with a esim to see if it was sim card related i tryed to use ext network they are as weak as fizz and fail to connect to ext network at all.

This started many moths ago and tryed everthing they asked it never worked i have 3 person next to me at work with exact same problem at my work aréa... talked to some oen this mnornign and they cant do anything cant excalade it ... so dont close my post saying it all good.

Is this normal to offer no service to know signal is bad and offer nothign try nothing to fix it?

i asked if i can test 5g to see if it help they refused..

Best Answer

  • Whizz
    Whizz Posts: 28,017 admin
    Answer ✓

    Hello processor_83,
    I am sorry to hear about this situation.
    When a signal drops consistently in specific indoor locations like a workplace or home especially across multiple devices it usually points to a physical coverage dead zone.
    Support teams can troubleshoot account settings or SIM cards, but they unfortunately cannot physically alter or boost local cell tower signals, nor can they manually toggle 5G access outside of standard plan options.
    Localized signal blocks are usually caused by environmental factors, tower distance, or building materials (like concrete and metal) interfering with the network frequencies.
    If the local network infrastructure simply cannot penetrate or reach a specific area, the reality is that troubleshooting steps won't be able to fix it.
    Reliable daily connectivity has to come first, and if a provider's local tower layout doesn't reach where you need it most, switching to a different network that has better coverage in those specific zones is often the only real solution.
    Hopefully, future network expansions will improve coverage in that area.
    Thank you for your understanding and have a good day.
    -Alexandru, Community Moderator 

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 854 ✭✭

    If both Fizz and all Fizz EXT networks (did you try all of them?) give you bad signal, then maybe something is wrong with your phone. Can you try a different device?

    Also, if other people also experience signal issues at your location, then cell signals may just be weak in your area. In which case changing providers won't help either.

    i asked if i can test 5g to see if it help they refused..

    And rightfully so. Where there is no LTE, there won't be any 5G either. At least not yet.

  • bjlockie
    bjlockie Posts: 653 ✭✭

    Is the coworker on a different provider?
    What does the coverage map show for that location show?

This discussion has been closed.

Categories