new eSIM not working

SonyaP
SonyaP Posts: 2 ✭
in My Mobile
Hi I tried to upgrade my plan so I can call to the USA. But the new eSIM is not working on my device.

Best Answer

  • Whizz
    Whizz Posts: 27,983 admin
    Answer ✓

    Hi SonyaP,

    I can see that you managed to add  Add-on-International calls: UNITED STATES OF AMERICA (+ US VIRGIN ISLANDS, PUERTO RICO) on your plan for this purpose.
    4 minutes out of the total of 60 have been used.

    If you still experience any technical issues, feel free to contact us in private so we can look into this together.

    Before you do, however, feel free to consult this FAQ for the most common solutions on situations like these:
    https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    You can contact us on Live chat by using this link here via Incognito mode:
    https://fizz.ca/en/contact-us
    Simply scroll down and click on Chat with an agent.

    Thank you for your understanding,
    Have a great day!

    Andrei, Community Moderator

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