Fizz TV down?
Hello, yes I've checked the status first. I got an issue with the TV app, Chromebook app and Android app, just got an error and nothing more. Thanks!
Best Answer
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Hello @Frederic G. 48790,
We sincerely apologize for this temporary service interruption.
Please rest assured that our technical team is actively investigating the situation and working to restore all affected services as quickly as possible.
At this time, some services have already been restored. We invite you to reopen the TV app and test the channels again to see if the issue has been resolved on your end.
If the situation persists, please contact us privately here (message Whizz) or reach out to our support team via chat:
https://fizz.ca/en/supportThank you for your patience, understanding, and cooperation while we work to resolve this situation.
Have a great day!
-Eugen, Community Moderator1
Answers
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Yes, seems so. Tried Android phone, Android TV and an iPhone. All giving a connection issue.
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Down for me too. iOS, TyzenOS, etc.
Chat support agent gaslighting me saying it’s on my side, lol.
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Well, we are at least three. That would help if we had an error code on the return.
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Android phone player is working again.
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No problem for me
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Hello @VinceB,
We're sorry to hear about the inconvenience you experienced.
Please rest assured that the agent's intention was not to provide incorrect information. At the time of your interaction, they were following the standard troubleshooting process used to identify the source of the issue and determine the appropriate next steps.
When a service interruption is not yet confirmed as widespread, our agents must gather information and perform troubleshooting to help determine whether the issue is account-specific or part of a larger incident. If those steps do not resolve the problem, the case is then escalated to our technical team for further investigation.
In this situation, if your services were affected by the same interruption reported by other customers, including those on Reddit and in the community, the issue should have been resolved once our technical team implemented the necessary fix.
We appreciate your patience and understanding while our teams worked to identify and resolve the situation.
Have a great day!
-Eugen, Community Moderator
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