I bought international minutes can to call Jamaica but i get a recording tell me to log in and chang

ByronC

Bought international minutes for Jamaica get recording to go to server

Whizz

Hello @ByronC ,

I am sorry for the issue encountered.

Verifying your account, the Add-on for international calls to Jamaica is active.

Please make sure that you are under the coverage area when you are placing the call. I invite you to restart the phone and reset the network settings and try to see if it works after.

You can consult our FAQ too:https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area

If the issue persist, please contact us by chat to assist you further:https://fizz.ca/en/support

Thank you for your cooperation.

Have a nice day.

-Simona, Community Moderator

anolin

You better contact Fizz support team for this