Travel : eSim and Fizz travel add-on / voice

Linaluna
Linaluna Posts: 2 ✭
in My Mobile
Hi! Before leaving Canada I bought an eSim for data only, planning to travel to Europe. Now I am in Spain and I bought a Fizz add-on / voice to be able to make a phone call in Canada. Roaming setting in on, but I can’t make a phone call to Canada, I always get a message from Orange telling me that I can’t make an international call. Can anyone explain me the step by step way to set up and use the Fizz voice add on ? Without loosing the data from my eSim? ☺️ I am using an iphone 14.
Thanks a lot!

Best Answer

  • Whizz
    Whizz Posts: 27,532 admin
    Answer ✓

    Hello Linaluna,

    Thank you for letting us know about this situation.

    I verified your mobile plan and I can confirm that the travel add-on for calls is currently active. However, based on the error message received it looks like your phone is trying to use the local eSIM for calls.

    You will have to go into your phone settings and make sure that your Fizz SIM is the default SIM used for calls. You can follow these steps: 

    Open the Settings app on your iPhone.
    Tap on Cellular or Mobile Data.
    Select the Fizz line.
    Tap on Default Voice Line.

    After that you should follow the same steps and make sure that the other eSIM is active for mobile data usage.

    If you encounter any issues you can contact us directly from the support page and we will help you find a solution.

    Have a good one!
    -Vlad, Community Moderator


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