I just got my fizz mobile plan, and I can call and receive calls, but i cant use my mobile data?

Armini

on top corner it keeps toggles between 5g on and off , what do i do ?

Whizz

Hello @Armini  ,

I am sorry for the issue encountered.

Verifying your account, your plan is active and functional.

Please reset the network settings of your phone, restart it and test to see how it works after.

You can consult our FAQ too:https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

If the issue persists, please constact us by chat to assist you further:https://fizz.ca/en/support

Thank you for your kind understanding.

Have a nice day!

-Simona, Community Moderator

MobileFizzer_VBMV6

On https://zone.fizz.ca/dce/customer-ui-prod/account/plan, go to Manage my plan -> Advanced Parameters -> Fizz network parameters, and follow the instructions for your phone.
If that doesn't help, even after reboot, you may want to set your phone to LTE only to try and test that.
For you need any more help, let us know and tell us what your phone model is.

BradDoell

Good morning @Armini

Here is the Fizz FAQ on the topic

https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

Cheers,
Brad