FRUSTRATED and want to purchase new phone

stripedcomfysocks

I'm starting to wonder already if I made a mistake signing up for Fizz. I purchased a plan and now need to purchase a phone to use on that plan, but when I try to purchase a phone, it makes me choose a new plan again, even though I've already purchased one. There is no obvious way to purchase a phone linked to the plan I've already purchased. When I try to chat with an agent, my question just sits there and there is no response or indication that my question was event sent. Please help.

Whizz

Hello stripedcomfysocks  ,

Thank you for your interest.

I am sorry for the issue encountered.

When you are buying a phone, the plan's price is informative, the price of the plan will not be added to your order, you can buy a phone without a plan.

Please consult our FAQ too:https://fizz.ca/en/faq/why-buy-phone-fizz

If you encounter issues please contact us by chat to assist you better:https://fizz.ca/en/support

Thank you for your kind understanding.

Have a nice day!

-Simona, Community Moderator

Celine_CodeAU1GF

Try to speak to an agent again between the working hours.