Can't access live chat to verify my info

Mwcjr83
Mwcjr83 Posts: 2 ✭
in Your Fizz Account
Trying to change my sim as I got a new phone but it says it have to chat with an agent. Live chat button will not work at all can't open a chat. Need this fixed so I can activate my new phone what do I do?

Best Answer

  • Whizz
    Whizz Posts: 27,430 admin
    Answer ✓

    Hello Mwcjr83 ,

    I am sorry for the issue encountered.
    Verifying further, I noticed that you have managed to chat with an agent meantime.
    If you encounter this situation, please clear the cache memory and cookies of you browser and try to access it from an incognito page.
    You can chat with us here:https://fizz.ca/en/support
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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