My fizz wifi is acting up

Kepo

I don't know what's been happening, but it feels like there's a limit regarding the amount of devices online at once. Sometime I get a notification saying an action is needed and I lose wifi, when I try to fix the issue, it takes me to a page that says "this device has been paused"? Some times I'm able to have the wifi on my phone but not my PC, sometime the reverse, sometime my sibling doesn't have it but I do. This is really annoying on top the wifi randomly going away on its own at certain hours like 3-4 am and coming back hours later. I've tried to reach out to support, my brother and dad did as well on their own and there's been no help at all. We just started with fizz not even a month in and we're forced to start considering a different company because this is getting repetitive now. Is there a way to fix that at all because all they say when spoken to is restart and reset router and say they have no issue from their side and we're back to square one.

Bois_3ISKD

Unplug your modem from the electrical outlet for a few minutes, then plug it back in.

If you haven't already done so, install the Fizz Wi-Fi app and run a diagnostic.

Otherwise, reset the modem
See point 5 of the following FAQ
https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

Whizz

Hello Kepo,
I am sorry to hear about the experience you and your family are having, I understand how frustrating intermittent Wi-Fi can be.
From what you describe, the message saying “this device has been paused” usually means the device might have been paused through the router settings (for example through the Fizz Wi-Fi app or parental control/device management settings). It could also happen if the router temporarily flags a device or if there is a configuration issue.
In this case, I would like you to try by performing a factory reset of the modem, by using a small, sharp object and press the modem's reset button for 10 seconds, until all the lights will shut. The reset button can be found on the back of the modem, and is actually inside of a small hole above the yellow port.
You can see more details about this here: https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
I want as well to invite you on the Live Chat, as there we can provide help in real-time. To contact us on the Live Chat, click on the next link: https://fizz.ca/en/support.
I hope you have a pleasant day!
-Mihai, Community Moderator