it has been over 3 days that we don't have an internet!!!

pocoF1

living in Côte-Saint-Luc. If you can't support your internet service, inform us so we can change our provider.

Whizz

Hello @pocoF1 ,

We are sorry for the issue encountered.
Verifying your modem in our tools it is online and providing a proper speed now and in the last days too.
Please restart your modem and your devices too, disconnect them from the network and reconnect, then test to see how it works.
You can consult our FAQ too for more details:https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If you still encounter issues, please contact us by chat to assist you in real time and make further investigation: https://fizz.ca/en/support
Thank you for your cooperation.
Have a nice day!
-Simona, Community Moderator

Bois_3ISKD

@pocoF1 said:
living in Côte-Saint-Luc. If you can't support your internet service, inform us so we can change our provider.

Unplug the modem from the power outlet for a few minutes and then plug it back in.

If the problem persists, contact support so they can check your signal
https://fizz.ca/en/support

G225 code IRSGE

Hi, have you communicated with customer service to see if they are aware?

This could be a break in your cable due to the ice. Are your neighbors' connections working?

You can ask others in your area who use cable if it works.

Have you unplugged the modem for 30 seconds to try?

Is the cable properly screwed in everywhere?

Ask support to check your signals.