Payment cycle?

LenK

I just made a payment today, March 15, to reinstate as a suspended mobile service. I received a confirmation email which contained the following:
Your next payment cycle will end on February 16, 2026.
Shouldn't have said april 16th?

Bois_3ISKD

@LenK said:
I just made a payment today, March 15, to reinstate as a suspended mobile service. I received a confirmation email which contained the following:
Your next payment cycle will end on February 16, 2026.
Shouldn't have said april 16th?

This is an error; it should have been April 16th.
Contact support to confirm.
https://fizz.ca/en/support

Whizz

Hello @LenK ,

We are sorry for the inconvenience.

Verifying your account, the payment is processed and also your plan is renewed and fully active.

If was an error of the system when automatically sent you the notification about payment and we apologize for that and make the necessary actions to not happen again.

Please consult our FAQ too:https://fizz.ca/en/faq/how-do-payment-cycles-work

Thank you for your kind understanding.

Have a nice day!

-Simona, Community Moderator