940 plan

hmood

hello im new to fizz and i got the 940 plan but im only getting normally between 200 to 300 maximum 400 even near the router i asked the support but there is no error or anything i made many scans in the app but nothing wrong is there any fix to get the full speed i just dont want waste money on a plan and not getting the right speed

junozero

You can contact support https://fizz.ca/en/support

alexanderluo10890

It's nothing you can do on your side. You need contact support for it.

Whizz

Hello @hmood ,

I am sorry for the issue encountered.

Verifying your Fizz account, I notice that your modem is online and providing a proper speed.

Please restart the modem, make sure that the coaxial cable is well inserted into the both ends, also test the speed using Ethernet cable too.

You can consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

If the issue persists, please contact us by chat to assist you better in real time, to be able to find the cause and fix it:https://fizz.ca/en/support

Thank you for your cooperation.

Have a nice day!

-Simona, community Moderator