Something is wrong with your plan Please log in to your account to fix it.

gsoucy

Hello,

Since few weeks I’ve got this message when using Fizz mobile internet.

“Something is wrong with your plan
Please log in to your account to fix it.”

After rebooting it normally returning to normal for few minutes after happening again.

When happening it redirects me here https://fizz.ca/en/jail

Guillaume

HudHud

Contact customer service and see what’s the problem with them.
Hopefully they fix it for you

Bois_3ISKD

Reset your phone's network settings.
Remove your SIM card from your phone and reinsert it.

BradDoell

Good morning @gsoucy
I suggest logging into your account as instructed to see if you can determine the problem.
Could it be that you are out of data?
If so, Post your referral code and I will send you some to see if that fixes the problem.
Cheers,
Brad

Use_code_VGTIB

Hi,
Contact support via chat:
https://fizz.ca/en/support

If you're unable to use the live chat as well you can message Whizz on this forum.

Whizz

Hello gsoucy,
Thank you for posting your issue on our community.
I have verified your Fizz member account and it seems you managed to contact us in the meantime and one of our agents helped you with the situation.
If you encounter any other technical issues, please contact us privately by using this link: https://fizz.ca/en/support.
I hope you have a pleasant day!
-Mihai, Community Moderator