Configure VPN for mobile data

MauricioSP

I bought my daughter a Shark phone, inserted the Fizz SIM card with a plan, followed the steps on the website to configure a VPN, and I still have no mobile data. I need to fix this soon; it's extremely urgent to be able to communicate with her.

Whizz

Hello MauricioSP,
Thank you for explaining your situation to us.
 I assume you are asking about the APN configuration of your phone since Shark phones usually use Android. To configure your Fizz APN settings, you must follow these steps: Go to your phone's Settings → SIM cards & mobile networks → your SIM → Access Point Names (APN).
The Fizz APN are: 
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
Please make sure you configure them as above. There's also a tutorial regarding this configuration here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn.
If you still have issues with your mobile data, please contact us privately and we'll further assist you with the issue. Use this link to contact us privately on the live chat: https://fizz.ca/en/support.
I hope you have a pleasant day!
-Mihai, Community Moderator