faulty modem

Simon

As discussed in Chats (with FIZZ reps) since Sept. 25, my current modem has been problematic.
a FIZZ technician stated that I should request the CODA 5610Q as a replacement, and a FIZZ admin rep (Elhadji) claimed I should “rest assurde that we can change your modem”, yet the weeks keep passing and my modem is still faulty.
I posted on this Forum (Feb.18) and Whizz replied that “the situation is being handled at the moment”, but the thread was closed and I haven’t heard from FIZZ since. (https://forum.fizz.ca/en/discussion/2667691/defective-modem#latest)
What is a client supposed to do? Should I consider buying a new modem (if so, which one) and scrap FIZZ’s modem altogether?

Bois_3ISKD

@Simon said:
As discussed in Chats (with FIZZ reps) since Sept. 25, my current modem has been problematic.
a FIZZ technician stated that I should request the CODA 5610Q as a replacement, and a FIZZ admin rep (Elhadji) claimed I should “rest assurde that we can change your modem”, yet the weeks keep passing and my modem is still faulty.
I posted on this Forum (Feb.18) and Whizz replied that “the situation is being handled at the moment”, but the thread was closed and I haven’t heard from FIZZ since. (https://forum.fizz.ca/en/discussion/2667691/defective-modem#latest)
What is a client supposed to do? Should I consider buying a new modem (if so, which one) and scrap FIZZ’s modem altogether?

For your problem, write privately to @Whizz who will help you solve it.

Whizz

Hello Simon,
I apologize for this situation.
I have emailed you to continue this conversation in private.
Have a nice day.
-Alexandru, Community Moderator