no signal after transfering my esim

donutsbomb

its been around 2 hrs since my transfer and there is no signal on my phone at all. Thought it was an indoor problem I walked out and there was still no signal. cant call cant text what is going on?

Whizz

Hello donutsbomb,

 I’m sorry to hear about the situation you’re experiencing.

I have verified your account and can confirm that the transfer has been successfully completed. I can also confirm that the SIM swap you performed on the account has been processed correctly.

At this stage, I recommend restarting your phone to allow it to fully reconnect to the network. In many cases, this resolves the issue.

If the situation persists and you are still unable to connect after restarting, please try resetting your network settings. Below are the steps based on your device type:

For iPhone:

1. Go to Settings
2. Tap General
3. Select Transfer or Reset iPhone
4. Tap Reset
5. Choose Reset Network Settings
6. Enter your passcode and confirm

For Android (steps may vary slightly by model):

1. Go to Settings
2. Tap General Management or System
3. Select Reset or Reset Options
4. Tap Reset Network Settings
5. Confirm the reset

You may also consult our FAQ page for additional troubleshooting steps and more detailed guidance: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

If the issue persists and you are still unable to connect after completing these steps, we are waiting for you via chat to further discuss and resolve the matter as quickly as possible.  You can get in contact with us by clicking on this link: https://fizz.ca/en/support

Thank you for understanding! 
Have a good day! 
-Alexandra, Community Moderator

Use_code_VGTIB

Did you try rebooting your device?

If that still doesn't work check APN settings or contact support via chat:
https://fizz.ca/en/support