Can't Update TV App
I subscribed then changed my plan when I saw how little On Demand programming there was (I removed channels).
I've restarted the device many times (I seem to need to do this daily just to get the Fizz app to work). I've uninstalled and reinstalled the app three times. I've got the most recent version of the app. I've taken all steps mentioned in the FAQ multiple times over multiple days- and my channels do not update. I still have channels I removed and not one I changed completely.
Why is this so hard? What do I have to do to get this to work?
Best Answer
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@bla_dee124 said:
I subscribed then changed my plan when I saw how little On Demand programming there was (I removed channels).I've restarted the device many times (I seem to need to do this daily just to get the Fizz app to work). I've uninstalled and reinstalled the app three times. I've got the most recent version of the app. I've taken all steps mentioned in the FAQ multiple times over multiple days- and my channels do not update. I still have channels I removed and not one I changed completely.
Why is this so hard? What do I have to do to get this to work?
Verify that your device settings are set to Canada.
Clear your browser cache, try using a private browsing mode, and disable your VPN if you are using one.
Consult the following FAQ.
Otherwise, contact support.
https://fizz.ca/en/faq/troubleshooting-im-having-issues-my-fizz-tv-channels-what-do-i-do0
Answers
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Hi contact support for this.
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Best is contact fizz support
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Hello @bla_dee124 ,
As the user Bois said in their reply, if you`ve set the region of the device to Canada , you uninstalled - reinstalled the app and also logged out and relogged, we invite you to contact our colleagues on Chat for further investigations as a possible ticket might be required.
Have a good one,
Raul, Community Moderator0 -
So it sounds like it's an issue with the back end, Fizz needs to re-provision your TV channel entitlements on their IPTV system and send those new permissions to your account. Otherwise, you still see old channels.
You'll have to speak to someone at Fizz customer support. This isn't something you can fix on your own, unfortunately.0
