LTE not working

strawcup
strawcup Posts: 2 ✭
in My Mobile
My LTE suddenly stopped working. I restarted my phone, turned on/off airplane mode, etc. but it's still not working

Best Answer

  • Whizz
    Whizz Posts: 27,260 admin
    Answer ✓

    Hello strawcup 

    Thank you for letting us know about this situation.

    I investigated your Fizz account and I noticed that the reason mobile data was not working is because your ran out of data for the current cycle.

    I can see that in the meantime you contacted us on our live chat and one of our agents informed you about the data perks available in your Fizz account. The perk used is currently active and your data should be working now. In case you still encounter issues, please try to restart your phone again.

    If you have any questions or you need further assistance, please contact us on our live chat again or send us a private message.

    Have a good one!

    -Vlad, Community Moderator

Answers

  • bjlockie
    bjlockie Posts: 431 ✭✭

    If it is Android, manually choose the Fizz-Ext network.

This discussion has been closed.

Categories