connectivity all over the place since Tuesday
Ive been having big connectivity problems this week. The data signal is down to one bar, and getting apps to open while I'm out is impossible. At my desk at work I usually have full bars - today it's fluctuated between full bars (for a few minutes after resetting the network on the phone), one bar, and even emergency service satellite!!
I'm on an iphone 17 pro max. The signal where I live and drive is usually top notch, but since Tuesday it's been absolutely awful.
My wife has an account here too and her phone has a physical sim - and hasn't had these problems, could it be my esim needs resetting (is that even possible?)
Best Answer
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Hello KevT,
I am sorry to hear about the situation encountered.
I verified your Fizz account and I can see that your plan is fully active and your eSIM is enabled, so your services should work normally.
In this situation I would recommend following a few troubleshooting steps to identify what is causing issues.
Firstly, please make sure that all iOS updates are completed for your phone.
Also, please make sure your device is configured to automatically connect to the mobile network. You can follow these steps: Settings → Operators → Automatic
You can find more information on this topic here: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
If the issues persist after following these steps, you can try getting a new eSIM for your plan as well. You can find a full guide here: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
In case you cannot find a solution, please contact us from the support page for further assistance.
Have a good one!
-Vlad, Community Moderator0
Answers
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Your wife have a same phone ?
Have you restart de phone and update it because iPhone 17 have problem with modem and last update help for this.
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my wife has an iphone 11. My iphone is on iOS 26.2.1 Yes I've rebooted it several times.
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