Context new internet device

Babimo1
Babimo1 Posts: 2 ✭
in Internet
My modem is not connecting to the internet. The green light flashes very slowly and I can’t add the device to the app

Best Answer

  • Whizz
    Whizz Posts: 27,086 admin
    Answer ✓

    Hello Babimo1,

    I am sorry to hear that you have encountered this situation. 

    We’ve noticed that your modem is currently offline, and we’re unable to receive any signals from it. Could you please try the following steps:

    1. Check that all cables show no signs of damage.
    2. Restart your modem by unplugging its power cable, waiting 10 seconds, then plugging it back in. If possible, use a different electrical outlet (not a power bar or extender).
    3. Ensure the coaxial cable is tightly screwed in at both ends.
    You can see more details here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists after completing these steps, please contact our support agents and they will arrange a service call for you. You can contact them here: https://fizz.ca/en/support

    Thank you for your cooperation.
    Have a good day! 
    -Alexandra, Community Moderator

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,733 ✭✭

    Hi, unplug the modem from the power source for 10 seconds. Then check that the cable is properly connected to both ends. Connect the modem. If it still doesn't work, contact support here: https://fizz.ca/en/support

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