Internet is intermittent since more than 48 hours Unusable

KBob

Hi, my Fizz internet is not working since Saturday! And now we are Monday Jan 12!! Tried to get some help with their robot! Such a waste of time! Logged a ticket 47h ago... No feedback WHATSOEVER what a poor service. I have to switch to Bell?? 3 days of 30... they owe me at least 10% of my bill... plus the time wasted ... plus the GBs we are using on our phones!

Whizz

Hello @KBob ,

We are sorry for the issue encountered.
Verifying your modem in our tools, it appears online now.
If you are not able to connect, please restart the modem and the devices too, disconnect them from the network then reconnect.
I notice that some of the modem signals are not within the limits that can cause slow speeds for example and for that a maintenance work is in progress, our technicians are working to fix it in the shortest time possible.
Once the issue is fixed, you can contact us in order to refund you for the period your service was affected, based on your Service Agreement.
Please be informed that you have received some perks of 10 Gb of data each from Fizz in My Rewarding Program, you can add them to your mobile plan to use free data.
They can be found under My benefizz, My rewards, My perks.
Please consult our FAQ too:https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
Thank you for your cooperation.
Have a nice day!
-Simona, Community Moderator