For subscription refund

tyk124

Hi, I unsubcribed my plan on Jan 11, and it started from Dec 28. I would like to know if I can get a full refund for this unsubscription.

Whizz

Hello tyk124,

I am sorry to hear you haveunsubscribed from us, however, if you change your mine and decide to be back, we will welcome you back with open arms!

You have activated a mobile line, it was your first plan, and you deactivated in the first 15 days, which is the trial period, you are eligible for a refund. You can see more about this here: https://fizz.ca/en/faq/unsubscribe

I have verified the account and the refund was processed on today, January 11th. The amount is going to be posted in your bank account in a few business days. You can verify the refund in your Fizz account by going to My Settings > Transaction History. For more details, you can also access the following link: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-order

If you have additional qustions, do not hesitate to contact our support agents here: https://fizz.ca/en/support

Thank you for understanding!
Have a good day! 
-Alexandra, Community Moderator

Mike RZMAX

@tyk124 said:
Hi, I unsubcribed my plan on Jan 11, and it started from Dec 28. I would like to know if I can get a full refund for this unsubscription.

Contact support
https://fizz.ca/en/support

Use_code_VGTIB

https://fizz.ca/en/faq/unsubscribe#4

To receive your refund you must not have exceeded:
The 15 days of the trial period (or 30 days for members with an approved Proof of disability);

50% of the data included in your monthly plan (unless you are a member with an approved Proof of disability).

The limit of one (1) trial period refund per account per year.