Internet went down about 1h ago

timtim
timtim Posts: 2 ✭
edited January 10 in Internet
Ive sinced rebooted modem multiple times (usually that works), followed fizz chat instructions to set use cloudfare's DNS, lights etc...

No success, located in Plateau Mtl

Any help appreciated.

Answers

  • Whizz
    Whizz Posts: 27,030 admin

    Hello @timtim ,

    I am sorry for the situation encountered.

    Verifying your modem in our tools, it appears as online and providing a proper speed.

    Also, all the modem signals are within the limits.

    Please restart your devices too, disconnect them from the modem an reconnect them using the network password.

    You can consult our FAQ too:https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue persists, please contact us by chat to assist you better:https://fizz.ca/en/support

    Thank you for your understanding.

    Have a nice day.

    -Simona, Community Moderator

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